Return Policy

We really hope you are 100% satisfied with your order, but we are only human so if there are any issues at all, please do contact us first and Victoria will do her best to resolve them!

  • In the unlikely event that you are not completely satisfied with your order, we would like to ask that you email us directly so that we can have a chance to rectify any issues, and if necessary, assist you to return your purchase within 30 days from the purchase date. Email: embruderystore@gmail.com

  • Please keep in mind that any item returned for a full refund must be delivered unused or unworn and in the same condition as you received it, with the tags still on the product.

  • In the event an item is received broken or damaged, then you will be given a full refund or we’re happy to exchange the item, dependent on what you are likely to prefer. Please bear in mind that as our items are handmade we may need to offer you an alternative replacement as each item will be completely unique. 

  • Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to ensure your package is returned to us safely. We will not issue your refund until we have received the item and checked it.

  • If you have placed a custom order and wish to cancel or return for any reason, then please contact us directly as these will need to be dealt with on an individual basis dependent on the reason for return or any issue that has arisen. All deposits taken for custom orders and commissions are non-refundable.

  • WE WILL WILL ALWAYS DO OUR BEST TO RECTIFY ANY ERRORS SO YOU STILL LEAVE 100% HAPPY, SO PLEASE DON'T BE AFRAID TO CONTACT VICTORIA IF YOU HAVE ANY ISSUES AT ALL!

 

Email: embruderystore@gmail.com

Our Privacy Policy

Your Data is Secure

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

If you don’t want us to process your data anymore, please contact us at embruderystore@gmail.com